RETURNS POLICY

All of our products are handmade, customized for each client individually and produced only upon request. Therefore, returns will not be accepted.

We continue to offer you our services, even after you have received our products. If at any time your jewelry shows any signs of damage or defect, please contact us at [email protected]. We may ask you to provide us with information of your order and/or photographs of the product, and we will be delighted to provide you with our repair services. Therefore, please keep the receipt, the packaging and/or the accompanying documents.

SHIPPING POLICY

We co-operate with well-established courier companies throughout Europe.

For the shipping costs, please view the table below.

All orders are shipped Free of Charge within Greece.

Customs duties and any other tax that may be imposed by countries outside EU, are not included in the product prices and may differ according to the country of destination.

For heavy items extra charges may apply.

All delivered goods are accompanied by the appropriate receipt/invoice. For EU countries gifts may be delivered only with simple shipping documents, while their receipt/invoice may be sent via e-mail to an appointed receiver.

ORDER OUR PRODUCTS

All orders will be created within approx. 15 working days after the payment is confirmed (weekends excluded).

In case of an event of Force Majeure, such as, but not limited to fires, explosions, earthquakes, drought, tidal waves, floods, pandemics, epidemics, wars, hostilities, invasion, act of foreign enemies, terrorist acts, mobilisation, requisition, acts of sabotage or embargo, rebellion, revolution, insurrection, or military or usurped power, civil war, contamination by radio-activity from any nuclear fuel, radio-active toxic explosive or other hazardous properties of any explosive nuclear assembly, riot, commotion, strikes, go slows, lock outs or disorder, decisions or instructions of supervisory bodies, administrative or judicial authorities, interruptions or damages of telecommunication networks, we are not responsible for any breach of the present terms due to actual / objective inability.

Should you wish to order in view of an event, you must first contact us via e-mail at: [email protected]. In any case, please make sure to place your order in time.

All indicated prices include VAT.

INFORMATION ABOUT THE PRODUCTS

All of our products are handmade, each one of them custom-made according to the special orders of our clients. The description of our products, as appear in this e-shop, present their average characteristics (width, weight, colors, height etc.). Since all are handmade by processing natural materials, the exact characteristics of each product may differ.

Please note that you will receive and hold a very delicate, high quality piece of art/jewelry, therefore, it is important that you always remember to treat it carefully and follow our maintenance instructions.

PAYMENT METHODS

We accept all major credit cards including Visa, MasterCard, American Express (AMEX), and Discover. 

ECO POLICY

Our company is committed to minimize its potential impact on the environment. We follow environmentally friendly practices, such as minimizing the use of paper and printouts, using reusable materials and recycling as much as possible. Therefore, please select to receive your receipt/invoice via e-mail.